Refund policy

Return and refund policy

Last updated: [date]

Thank you for shopping at Mustesna. If you're not happy with your order, we'll do our best to put it right.

Returns
You can request a return within [3] days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

Damaged, defective or wrong items
If your order arrives damaged, defective, or isn't what you ordered, contact us within [24 hours] of delivery with your order number and clear photos or a short video of the item and the parcel. We will replace it or refund you at no extra cost.

How to start a return
Email [mustesnapk@gmail.com] or message us on WhatsApp at [0336 0772543] with your order number and the reason for the return. We'll confirm the next steps within [1-2] working days. Please don't send an item back before we approve the return.

Refunds
Once we receive and inspect the returned item, we'll let you know whether the refund is approved. Approved refunds are issued within [7-10] working days to your original payment method, or by bank transfer / mobile wallet for cash on delivery orders.

Shipping costs
Delivery charges are non-refundable unless the return is due to our error (wrong, damaged or defective item). For other returns, the customer pays the return shipping cost.

Exchanges
If you'd like a different size, colour or product, contact us within [7] days and we'll arrange an exchange, subject to stock availability.